What people write in about, and what we tell them . Use the contact page for anything this misses.

What payment methods do you take?

UPI or Cash on Delivery. We are not set up for cards, net banking, wallets or EMI.

Whose products are these?

Everything is sold as Belvera Boutique stock. We hold no dealership or agency and make no brand claims.

Is GST included?

We are below the GST registration threshold, so there is no GST on your order and no GST invoice. You get an ordinary sale invoice.

Are the stones real?

They are simulated stones unless a listing says otherwise, and pieces are fashion jewellery rather than precious metal. Plating wears over time, faster with perfume, sweat or water.

What are the delivery timings?

Allow 1–2 business days for packing and 3–9 for transit; anything confirmed after 3:00 PM IST joins the next run.

Refund timing?

Once we have it back and have checked it, 7 business days. Cancellations before dispatch take 5 to 7 working days.

Something arrived broken. What now?

Tell us inside 48 hours and attach the unboxing footage. We cover the replacement or refund and the return leg.

How do returns work?

Within 10 days of delivery, provided the item is unused and complete with packaging and invoice.

Is there a showroom?

There is no shopfront. We sell online only, and the published address handles post rather than customers.

Do you do exchanges?

We do not offer a direct exchange. Return for a refund and order the one you want.

What does shipping cost?

Free on orders of ₹999 and above; a flat ₹49 below that.

When can I reach you?

Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST Write to [email protected] or call +91 9098808277.