If you change your mind or an item disappoints there are 10 days from delivery to change your mind . Here is the process.
Items we accept back
A return is accepted where the item is unused and the box, fittings and invoice are all returned.
- The box it came in, plus tags, manuals and fittings
- The sale invoice enclosed
- Still unused and exactly as delivered
What cannot
- Claims made beyond 10 days from delivery
- Items sent back without the box, fittings or accessories
- Products damaged in your care rather than in transit
- Clearance items marked non-returnable on their product page
Exchanges
We do not offer a direct exchange for a different size or colour. Return the original, take the refund, and order again.
Who pays the return courier
A damaged, defective, incorrect or incomplete item is returned free . Report it within 48 hours, attach the video, and the courier is ours to arrange and pay for.
Change-of-mind returns travel back at your expense . We do not deduct a restocking charge.
Getting your money back
Following inspection of the returned item expect the refund within 7 business days of it reaching us and a UPI payment reverses to the UPI ID it came from, and a cash order is refunded by bank transfer once you send account details.
The credit can take a further day or two to land . Nothing we do affects that stage.
Opening a return
Write to [email protected] or call +91 9098808277. Quote the order number, describe the issue, and attach unboxing footage for any damage claim We come back with the return address and what happens next.